SW17 Surveyors Terms and Conditions

SW17 Surveyors – GDPR Consent Statement: SW17 Surveyors require your consent to hold data about you as our client. By the law of contract, we are required to hold your data for six years as this is the length of time that our professional indemnity insurance requires us know who may make a claim against us as a service provider. Your signature of the Survey Instruction Form and our Terms and Condition, is deemed to be consent to save and keep the information you have provided for six years. SW17 Surveyors only hold such information which is required to identify you as our client in order to enter a contract, in order to send you an invoice for payment for the services which we deliver and to deliver any completed work to you. We also take photographs at the subject property which our clients require us to inspect, in order to support our findings and support our recommendations. None of this information gather about you as our clients or the property is shared with any other parties, except where we have entered into a contractual or sub-contractual relationship, such as we will declare to you as the client. You will, be permitted access to the information held about you and the property of you have contracted us to inspect, subject to submission of the appropriate application which must be in compliance with GDPR Policy.

  1. Our Aim – In line with the above policy, the surveyor who provides the SW17 Surveyors Market Valuation Report aims to tell you about:
  2. the construction and general condition of the property on the date of inspection;
  3. the valuation report not being a structural or building survey report;
  4. any obvious defects that make the property unmarketable or unmortgaeable;
  5. getting a more detailed report, if this is what you require.
  6. The service – the surveyor will provide a valuation (for the purpose stated above). This shall be agreed between the Client and the valuer. The subject of the valuation, including treatment of fixtures and fittings, and tenure (freehold/leasehold) of the property to be valued shall be as specified by/agreed with the Client. Unless otherwise agreed, the basis/bases of valuation to be provided will be as prescribed by The Royal Institution of Chartered Surveyors and agreed/confirmed in writing by the Valuer to the Client, along with any special assumptions relating to the basis/bases.
  7. The surveyor – the service is to be provided by any member of the SW17 Surveyor’s team, who is an AssocRICS, MRICS or FRICS member of the Royal Institution of Chartered Surveyors, who has the skills, knowledge and experience to survey, value and report on the property.
  1. Before the inspection – Clients are asked to fill out our Survey Instruction Form (seen above on page one). The Surveyor will rely upon information provided by the client or client’s legal or other professional advisers relating to the tenure, tenancies or other relevant matters. The client should tell the surveyor if there is already an agreed or proposed price for the property.
  2. Terms of payment – Before the survey, the Client will pay to SW17 Surveyors Ltd the full agreed fee, which will cover the cost of carrying out the survey, and the writing up of the report. In addition, the Client will pay the amount of any Value Added Tax on the fee, at the appropriate prevailing rate. The survey will not be undertaken until full payment has been made by the client to SW17 Surveyors Ltd.
  3. The Inspection – The inspection will include the main structure of the property and main outbuildings, recording the construction and defects (both major and minor) that are evident. This inspection will cover as much of the property as physically accessible.
  4. The surveyor does not force or open up the fabric without owner consent, or if there is a risk of causing personal injury or damage. This includes taking up fitted carpets, fitted floor coverings or floorboards, moving heavy furniture, removing the contents of cupboards, roof spaces, etc., removing secured panels and/or hatches or undoing electrical fittings. The underfloor areas are inspected where there is safe access.
  5. The surveyor uses equipment such as a dampmeter, binoculars and a torch, and uses a ladder for flat roofs and for hatches no more than 3m above level ground (outside) or floor surfaces (inside) if it is safe to do so.
  1. The Report – The surveyor produces a report of the inspection for you to use, but cannot accept any liability if it is used by anyone else. If you decide not to act on the advice in the report, you do this at your own risk. The report is aimed at providing you with a detailed understanding of the condition of the property to allow you to make an informed decision on serious or urgent repairs, and on maintenance of a wide range of issues reported. Purely cosmetic and minor maintenance defects that have no effect on performance might not be reported. The report is not a warranty.
  2. The report will be ready approximately three working days after the date of survey (with the date of survey, being Day 0). If, there is a delay in getting this to you, you will be contacted on Day 2, with a new date of delivery.
  3. The report will include pictures, but will not include plans, drawings or specifications.
  4. Cancelling this contract – The contract between SW17 Surveyors and yourself as client may be cancelled in the following circumstances: –
  5. You are entitled to cancel this contract by giving notice to the surveyor’s office at any time before the day of the inspection. If you cancel this contract, the surveyor will refund any money you have paid for the service, except for any reasonable expenses.
  6. The surveyor may cancel the contract and reports this to you as soon as possible if, after arriving at the property, the surveyor decides that they lack the specialist knowledge of the method of construction used to build the property or that the survey chosen is inappropriate for the property concerned. The surveyor will attempt to contact you immediately this decision is made on the contact numbers which you have provided. If the surveyor cancels this contract, they will refund all monies to you and a written explanation to you of the specific issues which prevented the survey from proceeding.
  1. Liability – the report is provided for your use (and in the case of a Help-to Buy transaction, those institutions connected with that transaction) and the surveyor cannot accept responsibility if it is used, or relied upon, by others.

Complaints – In the event of the client being dissatisfied with any aspect of the service provided, a copy of SW17 Surveyors Limited complaints procedure is available on request.